Assisted Passenger Information and Airport Contacts

ACSA Assisted Passenger Statement

South Africa subscribes to the United Nations Convention on the Rights of Persons with Disabilities and its Operational Protocol.  The Convention aims to ensure that people with disabilities enjoy human rights on an equal basis with others. 

Airports Company of South Africa is committed to ensuring that mobility impaired travellers enjoy easy access to all services and facilities. 

Airports Company of South Africa is committed to embracing best practice policies relating to the transportation of all passengers, particularly those with special needs.

Facilities at all airports in South Africa are compliant with minimum standards required by disabled travellers.  Besides travelators and gentle gradient ramps, airports offer dedicated passenger lifts to all levels and wheelchair access to shops, restaurants and viewing areas.

Further Information and Airport Contacts

Where assistance is required, contact the airport 48 hours prior to arrival at the airport, via the Landside Contact Number: +27 (0)21 935 3737
Where assistance is required once airside, contact your airline 48 hours prior to arrival at the airport.

All the airlines operating from Cape Town International Airport can be found using the links below: